NOC 64409: Other customer and information services representatives

Official definition · Statistics Canada NOC 2021 v1.0 · statcan.gc.ca ↗

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

Median Pay$22/hrPrevailing median rate

TEER LevelLevel 4PNP streams

Priority StreamGeneral StreamCategory draws

Official Titles64 TitlesGovernment aliases

Interactive Reference Letter Tool

Official Main Duties for NOC 64409

Select the duties you perform in your actual job. Under IRCC guidelines, you must perform at least 60% of these duties for a successful work permit or PR reference letter.

🔎 Check Your Company Job Title64 official aliases

Checklist (18 official duties):Click each to toggle

💡

IRCC Reference Letter Rule:

Your employer reference letter must confirm you performed the main actions described in the duties above. Avoid copying words directly from the NOC description — officers expect natural job descriptions with specific company context.

Live Match Score⚠ Needs 11 More

0 of 18 selected

0%60% Recommended100%

Below 60% Target (0%)To qualify for NOC 64409, your employer letter should verify at least 11 main duties. Select 11 more to see if your experience matches.

Minimum Needed11 Duties

Current StatusIncomplete

Canadian Labour Market & PR Pathways for NOC 64409

Under Canada's National Occupational Classification (NOC 2021 Version 1.0), Other customer and information services representatives is categorized under TEER 4. Occupations in this tier typically require secondary school graduation or job-specific on-the-job training.

Express Entry Alignment

Classified under TEER 4, meaning this occupation does not qualify for direct Express Entry general pools. Candidates should focus on employer-driven Provincial Nominee Programs (PNP) or federal pilot pathways.

Target Category Status

Currently evaluated under standard General and CEC invitation rounds, or targeted through provincial in-demand lists such as Ontario (OINP), British Columbia (BC PNP), or Alberta (AAIP).

NOC 2016 to NOC 2021 Transition & Equivalency

Open Full NOC Converter Tool→

Under Canada's previous NOC 2016 classification, this occupation was mapped under the following 4-digit code(s). When preparing your Express Entry profile or work reference letters, you must use the new 5-digit code NOC 64409.

Former NOC 11234-Digit Legacy

Professional occupations in advertising, marketing and public relations

RC5 - Transfer

1123 continues as 11202 and part transferred to 10022 and 64409

Former NOC 65524-Digit Legacy

Other customer and information services representatives

VC1 - Code Change

Job Bank Open Data (2025/2026)

Regional Wages Across Canada

Legal Benchmark for LMIA

Under Canadian immigration law, an employer hiring you under an LMIA must pay you at least the median wage listed below for your province.

Province / Territory	Low Wage	Median Wage	High Wage
Canada (National Average)	$16	$22/hr	$33.14
Newfoundland and Labrador →	$16/hr	$23.08/hr	$34/hr
Prince Edward Island →	$16.5/hr	$16.5/hr	$28.85/hr
Nova Scotia →	$16.5/hr	$18.53/hr	$25.96/hr
New Brunswick →	$15.65/hr	$21.44/hr	$31.5/hr
Quebec →	$16.1/hr	$24.1/hr	$34.61/hr
Ontario →	$17.6/hr	$21.5/hr	$33.17/hr
Manitoba →	$16/hr	$19/hr	$29.67/hr
Saskatchewan →	$15.35/hr	$23/hr	$35/hr
Alberta →	$15.5/hr	$22/hr	$33.33/hr
British Columbia →	$17.85/hr	$23.35/hr	$33.65/hr
Yukon →	$18/hr	$25/hr	$34/hr
Northwest Territories →	$19.86/hr	$28.66/hr	$39.17/hr
Nunavut →	$25.3/hr	$34.91/hr	$50.37/hr

🏙️Top Metropolitan Cities Wage Rates (ESDC 2025/2026)

Economic Region Benchmarks

Official ESDC prevailing median wages across major Canadian metropolitan regions. Crucial for LMIA prevailing wage compliance and local job offer evaluations.

Montréal

$27/hr

$20.4 - $35

Ottawa

$23.33/hr

$17.6 - $36.67

Toronto

$21.54/hr

$17.6 - $32.95

Calgary

$20.72/hr

$15 - $33.85

Edmonton

$23.69/hr

$16.75 - $33.33

Vancouver

$23.35/hr

$17.85 - $33.65

Employment Requirements

These are the education, training, and certification standards usually required by Canadian employers for this occupation:

Completion of secondary school is usually required.
Completion of some college or other post-secondary programs may be required.
Clerical or sales experience may be required.

Official Job Titles for NOC 64409

64 Titles Listed

If your current job title matches any of these official examples, this NOC code is likely the right choice for your Express Entry reference letter:

accounts information clerkbus information clerkcomplaints clerk - customer servicecontact centre agent - customer servicecourtesy desk clerkcustomer service representative - call centreenquiries clerkinformation clerk - customer servicelost-and-found clerkorder desk agentpublic relations clerktourist information clerkadjustment clerkautomobile dealerships service representativeautomotive repair technical advisorbill complaints investigatorbus schedule information clerkbus service information clerkbusiness office service representative - telecommunicationscall centre agent - customer serviceclient service clerkcompensation agentcomplaints adjustercomplaints clerk - telephone systemcomplaints specialist - customer servicecounter enquiries clerkcustomer information service clerk - insurancecustomer information service representative - retailcustomer relations clerkcustomer satisfaction representativecustomer service advisercustomer service agentcustomer service assistantcustomer service clerkcustomer service monitor - telephone systemcustomer service operator - telephone systemcustomer service representative - insurancedepartment store information clerkexpress and freight information clerkhospital information clerkhotel information clerk - contact centreinbound customer service representative - contact centrekiosk information clerklost claims clerklost or damaged goods claim clerklost-and-found desk clerkmaintenance service clerkmerchandise exchange clerkorder clerk - customer servicesoutbound customer service representative - contact centreprice information clerkroad transport terminal attendantroute supply and return clerkservice adviserservice advisor - auto repairservice consultant - auto repairservice writer - auto repairsupply and return clerktelephone enquiries clerktourism information officertourism information techniciantourist booth attendanttourist information office attendanttourist information officer

Exclusions (Similar Jobs with Different Codes)

Check this list to make sure your actual job is not classified under one of these related codes:

Airline ticket and service agents (See 64312 Airline ticket and service agents)View NOC 64312→
Customer and information services supervisors (See 62023 Customer and information services supervisors)View NOC 62023→
Customer services representatives - financial institutions (See 64400 Customer services representatives - financial institutions)View NOC 64400→
Receptionists (See 14101 Receptionists)View NOC 14101→
Retail salespersons and visual merchandisers (See 64100 Retail salespersons and visual merchandisers)View NOC 64100→
Ticket and information clerk (except airline) (See 64313 Ground and water transport ticket agents, cargo service representatives and related clerks)View NOC 64313→

Frequently Asked Questions for NOC 64409 (Other customer and information services representatives)

Essential answers regarding Express Entry eligibility, LMIA prevailing wage compliance, and official reference letter rules.

NOC 64409 is in TEER 4, which is not directly eligible for standard Express Entry pools. However, you can apply through Provincial Nominee Program (PNP) semi-skilled streams or employer-sponsored work permits.

For an LMIA work permit, your employer must offer at least the median wage of $22/hr (or the prevailing median rate in your specific Canadian province of employment).

Under Section 75(2) of the Immigration and Refugee Protection Regulations (IRPR), your employment reference letter must confirm you perform the actions in the lead statement and a substantial number (recommended at least 60%) of the official main duties listed above. You do not need to perform 100% of the duties.

Under Canada's previous NOC 2016 classification, Other customer and information services representatives was categorized under NOC 1123 (Professional occupations in advertising, marketing and public relations) and 6552 (Other customer and information services representatives). In NOC 2021, it transitioned to NOC 64409 under TEER 4.

According to official ESDC Job Bank benchmarks, the prevailing median rate for NOC 64409 is $27/hr in Montréal, $23.33/hr in Ottawa, $21.54/hr in Toronto, $20.72/hr in Calgary, $23.69/hr in Edmonton.

Because TEER 4 is not eligible for direct Express Entry, your best routes are employer-supported Provincial Nominee Program (PNP) semi-skilled streams (such as SINP in Saskatchewan, AAIP in Alberta, or MPNP in Manitoba) or federal pilot programs like the Agri-Food Pilot.

Topic Cluster • Sales and Service Occupations

Related Occupations & Alternative Career Codes

Browse All 516 NOCs→

If your daily responsibilities for Other customer and information services representatives overlap with other roles, compare duties and prevailing salaries across these closely related NOC codes:

NOC 64410

TEER 4

Security guards and related security service occupations

Security guards and workers in related security service occupations guard and implement security measures to protect property against theft, vandalism and fire; to control access to establishments; to maintain order and enforce regulations at public events and within establishments; to perform screening of passengers, luggage or cargo; to conduct private investigations for clients or employers and to provide other protective services not elsewhere classified. They are employed by public or private security agencies, residential complexes, educational, cultural, financial and health institutions, retail establishments, investigation service companies, transportation facilities, and organizations throughout the public and private sectors, or they may be self-employed.

Median Pay$21/hr

Duties→

NOC 64401

TEER 4

Postal services representatives

Postal services representatives serve customers and record transactions at sales counters and postal wickets. They maintain inventory and order supplies in post offices and internal mail rooms. They are employed by Canada Post Corporation, courier and parcel express companies and establishments throughout the public and private sectors.

Median Pay$20.15/hr

Duties→

NOC 64400

TEER 4

Customer services representatives - financial institutions

Customer services representatives in financial institutions process customers' financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.

Median Pay$22.5/hr

Duties→

NOC 64322

TEER 4

Outdoor sport and recreational guides

Outdoor sport and recreational guides organize and conduct trips or expeditions for sports enthusiasts, adventurers, tourists and resort guests. They are employed by private companies and resorts or may be self-employed.

Median Pay$20.89/hr

Duties→

NOC 60010

TEER 0

Corporate sales managers

Corporate sales managers plan, organize, direct, control and evaluate the activities of establishments and departments involved in commercial, industrial, institutional, e-business and wholesale and retail sales. They are employed by commercial, industrial and wholesale and retail trade establishments.

Median Pay$60.1/hr

Duties→

NOC 60020

TEER 0

Retail and wholesale trade managers

Retail and wholesale trade managers plan, organize, direct, control and evaluate the operations of establishments that sell merchandise or services on a retail or wholesale basis. They are employed by retail and wholesale sales establishments or they may own and operate their own store.

Median Pay$42.74/hr

Duties→

Next Steps for NOC 64409

Check Your Express Entry Score & Latest Cutoffs

Calculate your exact Comprehensive Ranking System (CRS) score for NOC 64409, explore your TEER 4 immigration pathways, and check recent draw cutoffs.

Calculate CRS Score →View Draw Trends →TEER 4 Guide →

NOC data: Statistics Canada NOC 2021 v1.0

Wages: ESDC Job Bank 2025/2026 Open Data

·Last verified: September 2026