NOC 62023: Customer and information services supervisors
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.
Official Main Duties for NOC 62023
Select the duties you perform in your actual job. Under IRCC guidelines, you must perform at least 60% of these duties for a successful work permit or PR reference letter.
Your employer reference letter must confirm you performed the main actions described in the duties above. Avoid copying words directly from the NOC description — officers expect natural job descriptions with specific company context.
Canadian Labour Market & PR Pathways for NOC 62023
Under Canada's National Occupational Classification (NOC 2021 Version 1.0), Customer and information services supervisors is categorized under TEER 2. Occupations in this tier typically require completion of a 2- to 3-year post-secondary diploma, apprenticeship training, or specialized technical certifications.
Express Entry Alignment
Qualifies directly for the Federal Skilled Worker (FSW) and Canadian Experience Class (CEC) under Express Entry. Work experience must be full-time (or equivalent part-time) and continuous for at least one year.
Target Category Status
Currently evaluated under standard General and CEC invitation rounds, or targeted through provincial in-demand lists such as Ontario (OINP), British Columbia (BC PNP), or Alberta (AAIP).
NOC 2016 to NOC 2021 Transition & Equivalency
Under Canada's previous NOC 2016 classification, this occupation was mapped under the following 4-digit code(s). When preparing your Express Entry profile or work reference letters, you must use the new 5-digit code NOC 62023.
Regional Wages Across Canada
Under Canadian immigration law, an employer hiring you under an LMIA must pay you at least the median wage listed below for your province.
| Province / Territory | Low Wage | Median Wage | High Wage |
|---|---|---|---|
| Canada (National Average) | $19.58 | $30.87/hr | $43.27 |
| Newfoundland and Labrador → | $17.6/hr | $26/hr | $67.31/hr |
| Prince Edward Island → | $16.5/hr | $22.56/hr | $33.33/hr |
| Nova Scotia → | $18.86/hr | $22.5/hr | $38.67/hr |
| New Brunswick → | $17.4/hr | $23.69/hr | $45.77/hr |
| Quebec → | $23/hr | $32.82/hr | $42.05/hr |
| Ontario → | $18.46/hr | $28.21/hr | $44.38/hr |
| Manitoba → | $20.19/hr | $26.92/hr | $41/hr |
| Saskatchewan → | $21.75/hr | $33.33/hr | $44.71/hr |
| Alberta → | $21.25/hr | $33.65/hr | $38.46/hr |
| British Columbia → | $20/hr | $33.65/hr | $42/hr |
🏙️Top Metropolitan Cities Wage Rates (ESDC 2025/2026)
Economic Region BenchmarksOfficial ESDC prevailing median wages across major Canadian metropolitan regions. Crucial for LMIA prevailing wage compliance and local job offer evaluations.
Employment Requirements
These are the education, training, and certification standards usually required by Canadian employers for this occupation:
- Experience in the occupation supervised is required.
- Completion of college or industry courses related to financial or customer services may be required.
Official Job Titles for NOC 62023
15 Titles ListedIf your current job title matches any of these official examples, this NOC code is likely the right choice for your Express Entry reference letter:
Exclusions (Similar Jobs with Different Codes)
Check this list to make sure your actual job is not classified under one of these related codes:
- Airline sales and service agents supervisor (See 62022 Accommodation, travel, tourism and related services supervisors)View NOC 62022→
- Banking, credit and other investment managers (See 10021 Banking, credit and other investment managers)View NOC 10021→
- Other business services managers (See 10029 Other business services managers)View NOC 10029→
- Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)View NOC 60020→
- Retail sales supervisors (See 62010 Retail sales supervisors)View NOC 62010→
- Supervisors, finance and insurance office workers (See 12011 Supervisors, finance and insurance office workers)View NOC 12011→
Frequently Asked Questions for NOC 62023 (Customer and information services supervisors)
Essential answers regarding Express Entry eligibility, LMIA prevailing wage compliance, and official reference letter rules.
Check Your Express Entry Score & Latest Cutoffs
Calculate your exact Comprehensive Ranking System (CRS) score for NOC 62023, explore your TEER 2 immigration pathways, and check recent draw cutoffs.