NOC 14100: General office support workers

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and other offices throughout the public and private sectors. Telephone operators are included in this group.

Personnel clerks assist personnel officers and human resources specialists and compile, maintain and process information relating to staffing, recruitment, training, labour relations, performance evaluations and classifications. They are employed in personnel departments throughout the private and public sectors.

Court clerks and workers in related court services occupations perform administrative, security, and other support functions for courts of law such as scheduling trials, processing service fees, calling court to order, preparing court dockets and maintaining exhibits, recording trial proceedings and maintaining court records. They also facilitate court security and public safety, liaise with law enforcement organizations, and provide support to the judiciary. They are employed by federal, provincial, territorial and municipal courts and by police forces.

Survey interviewers contact individuals to gather information for market research, public opinion polls or election and census enumeration. Statistical clerks code and compile interview and other data into reports, lists, directories and other documents. They are employed by market research and polling firms, government departments and agencies, utility companies, contact centres and other establishments. This unit group also includes clerks who observe and record information on traffic flow.

Financial managers plan, organize, direct, control and evaluate the operation of financial and accounting departments. They develop and implement the financial policies and systems of establishments. Financial managers establish performance standards and prepare various financial reports for senior management. They are employed in financial and accounting departments in companies throughout the public and private sectors and in government.

Human resources managers plan, organize, direct, control and evaluate the operations of human resources and personnel departments, and develop and implement policies, programs and procedures regarding human resource planning, recruitment, collective bargaining, training and development, occupation classification and pay and benefit administration. They represent management and participate actively on various joint committees to maintain ongoing relations between management and employees. They are employed throughout the private and public sectors.